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Customer Solutions Engineer
hace 2 meses
About Us: Dow Jones is a leading global provider of news and business information.
Job Summary: We are seeking a highly skilled Customer Solutions Engineer to join our team.
Responsibilities:
* Work with sales teams and customers to understand their integration needs and propose technical solutions.
* Determine technical and business requirements from customers and design solutions that meet their needs.
* Demonstrate solutions to customers and address any technical and product questions during the sales cycle.
* Advise and guide customers during their integration of Dow Jones data and services.
* Share best practices and model designs with customers and provide feedback to Dow Jones Product and Technology teams on emerging requirements and themes.
* Contribute to the team's portfolio of best practices and processes.
Requirements:
* Professionalism and a customer-first approach.
* More than 5 years' prior work in a customer-facing customer engineering role.
* Software development experience using Agile development practices.
* Intermediate knowledge of SQL, Python, and NodeJS languages.
* Demonstrated experience building and leading technical product demonstrations that include APIs.
* Business acumen and strategic problem-solving skills to assist with customer requirements.
* Experience responding to functional and technical elements of RFIs/RFPs.
* Degree in Computer Science or a related field.
Preferred Qualifications:
* Experience working with Google Cloud Platform (GCP), particularly BigQuery.
* Strong coding skills in any modern programming language.
* Experience working with Cloud services for data ingestion, processing, and storage.
* Understanding of Machine Learning techniques, specifically, Natural Language Processing (NLP) and text mining.
* Experience and familiarity with our products and lines of business including Factiva, Risk & Compliance, Newswires, etc...
Equal Employment Opportunity: Dow Jones is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Reasonable Accommodation: Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process.
Contact Information: For more information, please contact our HR department.
