Customer Solutions Engineer
hace 4 semanas
Dow Jones is a leading global provider of news and business information, with a rich history of innovation and excellence. Our mission is to deliver high-quality content and solutions that empower businesses and individuals to make informed decisions.
Job Title: Customer Solutions EngineerWe are seeking a highly skilled Customer Solutions Engineer to join our team. As a Customer Solutions Engineer, you will be responsible for driving technical integration for our customers and prospects, working closely with our sales teams to understand and exploit integration possibilities with our data and services.
Responsibilities:- Work with sales teams and customers to understand technical and business requirements and propose solutions in a professional manner.
- Determine technical and business requirements from customers and propose technical solutions.
- Demonstrate solutions that meet customers' business requirements and address technical and product questions during the sales cycle.
- Advise and guide prospective customers during their integration of our data and services, including building and managing proof of concepts.
- Share best practices, model designs, and other relevant information with prospects and customers.
- Provide feedback to our product and technology teams on emerging requirements and themes and customer technology trends.
- Contribute to the team's portfolio of best practices and processes.
- Professionalism and a customer-first approach.
- More than 5 years' prior work in a customer-facing customer engineering role.
- Software development experience using Agile development practices.
- Intermediate knowledge of SQL, Python, and NodeJS languages.
- Demonstrated experience building and leading technical product demonstrations that include APIs.
- Business acumen and strategic problem-solving skills to assist with customer requirements.
- Experience responding to functional and technical elements of RFIs/RFPs.
- Degree in Computer Science or a related field.
- Experience working with Google Cloud Platform (GCP), particularly BigQuery.
- Strong coding skills in any modern programming language.
- Experience working with cloud services for data ingestion, processing, and storage.
- Understanding of Machine Learning techniques, specifically Natural Language Processing (NLP) and text mining.
- Experience and familiarity with our products and lines of business, including Factiva, Risk & Compliance, Newswires, etc.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/AA/M/F/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process.
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Customer Solutions Engineer
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El Prat de Llobregat, Barcelona, España DOW JONES A tiempo completoAbout UsDow Jones is a leading global provider of news and business information, with a rich history of innovation and excellence. Our mission is to deliver high-quality content and insights to our customers, empowering them to make informed decisions and drive business success.Job Title: Customer Solutions EngineerWe are seeking a highly skilled and...
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El Prat de Llobregat, Barcelona, España DOW JONES A tiempo completoAbout UsDow Jones is a leading global provider of news and business information, with a rich history of innovation and excellence. Our mission is to deliver high-quality content and insights to our customers, empowering them to make informed decisions and drive business success.Job Title: Customer Solutions EngineerWe are seeking a highly skilled and...
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