Technical Support Specialist for French Market with English

hace 1 semana

Barcelona, Barcelona, España Importante Empresa A tiempo completo
About Us

CPM International is a global company with a presence in over 30 countries, offering multilingual support tailored to diverse markets. We prioritize customer service, sales, and technical support solutions for clients worldwide.

Our Culture

We celebrate diversity and welcome everyone. Our inclusive workplace fosters a culture of innovation and empowers employees to bring their whole selves to work.

Job Description

As a Technical Support Agent, you will handle tech queries via email and chat, striving for first-contact resolution. You will:

  • Understand and respond to client requests efficiently
  • Analyze client situations to provide quick and effective solutions
  • Identify technical incidents, apprehend them, and offer suitable solutions
  • Organize product returns and follow up on exchanges and repairs
Requirements

We seek a candidate with:

  • Fluent French (spoken and written)
  • High level of English
  • Excellent organizational and interpersonal skills
  • Ability to put themselves in customers' shoes and offer individual solutions
Benefits

We offer a dynamic, motivated, and multicultural work environment. As a Technical Support Agent, you will work with our team to respond to customer demands for Netatmo products. You will be part of a team that values teamwork, adaptability, and procedure-following. We offer a competitive salary and a chance to grow with our company.

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