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Technical Support Specialist for French Market with English

hace 2 meses

Barcelona, Barcelona, España Cpm International A tiempo completo
About CPM International

CPM International is a global company with a presence in over 30 countries. We offer tailored support solutions for clients worldwide, focusing on customer service, sales, and technical support. Our company celebrates diversity and welcomes individuals from diverse backgrounds. We strive to create an inclusive work environment that empowers employees to bring their unique perspectives and skills to work.

About the Role

We are seeking a Technical Support Specialist to join our team in Barcelona. As a Technical Support Specialist, you will be responsible for handling technical queries over email and chat, striving for first-contact resolution. Your key responsibilities will include:

  • Understanding and responding to client requests in a timely and efficient manner
  • Analyzing client situations to provide accurate and effective solutions
  • Identifying technical incidents, diagnosing them, and providing suitable solutions
  • Offering personalized solutions with a positive approach
  • Organizing product returns and following up on exchanges and repairs
Requirements

To be successful in this role, you will need:

  • A fluent level of French (spoken and written)
  • A high level of English
  • Excellent organizational and interpersonal skills
  • The ability to put yourself in our customers' shoes and provide individualized solutions
  • Experience working in a dynamic, multicultural team
  • Ability to adapt quickly to new environments and follow procedures
Benefits

We offer a range of benefits, including:

  • A competitive salary of €21,000.00 gross per year
  • A performance bonus up to €150 gross per month
  • 2 accrued days per month / 24 calendar days per year
  • Paid bank holidays + 1 extra day in lieu
  • A hybrid work arrangement with 3 to 4 days per week at the office
  • 4 weeks of training based in the office
  • Best-in-class people engagement activities and programs
  • Ongoing training and development opportunities