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Technical Support Specialist for French Market with English

hace 2 meses


Barcelona, Barcelona, España Cpm International A tiempo completo
About the Role

Cpm International is a global company with a presence in over 30 countries, offering multilingual support in various languages tailored to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.

Job Summary

We are seeking a highly organized and detail-oriented Technical Support Specialist to join our dynamic team. As a Technical Support Specialist, you will be responsible for handling technical queries over email and chat, striving for first-contact resolution. You will analyze client situations, identify technical incidents, and provide effective solutions.

Key Responsibilities
  • Understand and respond to client requests in a timely and efficient manner
  • Analyze client situations to provide quick and effective solutions
  • Identify technical incidents, apprehend them, and provide appropriate solutions
  • Offer adequate solutions with a positive approach
  • Organize product returns and follow up on exchanges and repairs
Requirements
  • A fluent level of French (spoken and written)
  • A high level of English
  • Excellent interpersonal skills
  • Ability to put yourself in our customers' shoes and offer individual solutions
  • Ability to work within a team and adjust quickly to new environments
Benefits
  • Competitive salary
  • Performance bonus up to €150 gross per month
  • 2 accrued days per month / 24 calendar days per year
  • Paid bank holidays + 1 extra day in lieu
  • Hybrid work arrangement
  • Training and development opportunities