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Technical Support Specialist for Italian Market with English
hace 2 meses
About CPM International
CPM International is a global company with a presence in over 30 countries. We provide multilingual support services tailored to the needs of our diverse markets. Our focus is on delivering exceptional customer service, sales, and technical support solutions to clients worldwide.
Our Client
Netatmo is a leading developer of innovative, intuitive, and beautifully designed connected consumer electronics. Their products provide a seamless experience, helping users create a safe, healthy, comfortable, and eco-friendly environment.
Job Summary
We are seeking a Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to clients in the Italian market, communicating with them in Italian and English.
Key Responsibilities
- Respond to client inquiries and provide technical support via various communication channels
- Analyze client situations to provide efficient and effective solutions
- Identify technical issues, diagnose them, and provide suitable solutions
- Offer personalized solutions with a positive approach
- Coordinate product returns and follow up on exchanges and repairs
Requirements
To be successful in this role, you will need:
- A fluent level of Italian (spoken and written)
- A high level of English
- Excellent organizational skills and interpersonal skills
- The ability to empathize with clients and provide individualized solutions
- Experience working in a dynamic, multicultural team environment
- Ability to work independently and as part of a team
- Flexibility and adaptability in a fast-paced environment
Benefits
We offer a competitive salary and a dynamic work environment. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
