Quality Assurance Specialist with Dutch and English, Audits and Insights Team

hace 4 días


Gelida, España Amazon Spain Services, S.L.U. A tiempo completo
About the Role

We are seeking a highly analytical and dedicated individual to join our Audits and Insights Team as an Auditor. As a key member of our team, you will be responsible for auditing program-level defects, analyzing and reporting on defect data and trends.

Key Responsibilities
  • Conduct audits to identify process deviations and defects, and analyze data to identify trends and root causes.
  • Communicate with stakeholders to provide quality updates and insights, and drive projects and initiatives to improve quality.
  • Collate quality data and provide actionable solutions to leadership and operational stakeholders.
  • Engage with global stakeholders and peers to drive calibration efforts and improve quality processes.
  • Provide training needs analysis and recommendations to management and training teams.
  • Drive projects on automation to reduce QA manual efforts and improve QA yields.
  • Develop strategic policies to simplify and improve processes.
  • Produce daily, weekly, and monthly analyses and reports on defect trends and root causes.
About the Team

The Audits and Insights Team is responsible for auditing seller registration, verification, and compliance checks for different marketplaces. We generate insights and provide recommendations for process improvements to enhance seller experience, efficiency, and operational excellence.

What We Offer
  • A collaborative and dynamic work environment.
  • Opportunities to train and mentor other specialists.
  • Collaboration with global colleagues from diverse backgrounds and cultures.
  • Opportunities to analyze metrics, interpret trends, and propose corrective actions.
  • An engaged team eager to share expertise and best practices.
  • A wide range of benefits.
  • Opportunities for growth and learning.


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