Quality Assurance Specialist with Italian and Spanish

hace 2 meses

Gelida, España Amazon Spain Services, S.L.U. A tiempo completo
About the Role

We are seeking a highly analytical and dedicated individual to join our Audit and Insight team as an Auditor. This role will involve auditing program level defects, analyzing and reporting on defect data and trends, and driving projects and initiatives to improve quality and efficiency.

Key Responsibilities
  • Conduct audits to identify process deviations and defects, and analyze data to identify trends and root causes.
  • Communicate with external customers and stakeholders to resolve issues and provide quality updates.
  • Develop and implement process improvements to enhance seller experience and operational excellence.
  • Collaborate with global stakeholders and peers to drive calibration efforts and improve quality yields.
  • Provide training and support to team members to address knowledge gaps and improve skills.
About the Team

The Audit and Insight team is responsible for auditing seller registration, verification, and compliance checks for different marketplaces. We generate insights and provide recommendations for process improvements to enhance seller experience and operational excellence.

What We Offer
  • A collaborative and dynamic work environment with opportunities to train and mentor other specialists.
  • Collaboration with global colleagues from different countries and cultures.
  • Opportunities to analyze metrics, interpret trends, and propose corrective actions.
  • A wide range of benefits and opportunities for growth and learning.
Requirements
  • Experience with Excel and data-driven business operations processes.
  • Fluency in English, Italian, and Spanish.
  • Knowledge of consumer product compliance processes and regulations.
  • Experience in regulatory compliance management with government agencies.

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