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Quality Assurance Specialist
hace 3 meses
About the Role
The Audit and Business Operations division supporting the Registration and Compliance team is in search of a committed, diligent, and highly analytical individual to fill the position of Quality Specialist.
This role entails the responsibility of evaluating program-level discrepancies, analyzing defect data, and reporting on emerging trends.
Key Responsibilities
- Assess documentation submitted by sellers during the compliance onboarding phase, while continuously exploring innovative methods to identify and mitigate fraudulent activities, aiming to enhance Amazon's reputation as a secure global platform.
- Maintain vigilance to detect new fraud patterns and provide insights on process compliance and associated risks.
- Participate in projects and process improvements, offering valuable input to GPO and GFPOCs regarding SOP, process, and tool enhancements.
- Utilize strong process understanding to develop strategic policies that simplify and improve existing procedures.
- Lead automation initiatives to minimize manual quality auditing efforts and enhance operational processes.
- Generate daily, weekly, and monthly reports analyzing defect trends and root causes, while conducting data mining to support various programs and identify new metrics for quality enhancement.
- Effectively communicate trends and actionable recommendations to quality assurance leadership and operational stakeholders.
- Engage with relevant stakeholders in accordance with standard operational procedures, while collaborating with global peers to facilitate calibration efforts across different sites.
- Establish, maintain, and update guidelines for process workflows.
- Identify and escalate training deficiencies to leadership and the training team to address knowledge gaps within the team.
About the Team
We provide an environment where your insights are valued. Opportunities include:
- Training and mentoring fellow specialists.
- Collaborating with colleagues globally, interacting with stakeholders from diverse backgrounds.
- Engaging in metric analysis, trend interpretation, and proposing corrective measures.
- Being part of an enthusiastic team eager to share expertise and best practices.
- A comprehensive benefits package.
- Opportunities for personal and professional growth.
Basic Qualifications
- Experience in data-driven business operations.
- Proficiency in Microsoft Office applications.
- Strong skills in Excel.
- Fluency in Swedish, both written and spoken.
Preferred Qualifications
- Understanding of consumer product compliance regulations.
- Experience in regulatory compliance management with governmental bodies.