Quality Auditor with Dutch and English, Audits and Insights Team
hace 3 días
At the Buyer Risk and Compliance Global Quality Organization we're seeking a dedicated, hardworking and highly analytical candidate to join the team as an Auditor.
This individual will be responsible for auditing program level defects, analyzing and reporting on defect data and trends. The role will involve driving projects and initiatives, collating quality data and proactively providing quality updates to the leadership team.
Key job responsibilities
· Research and evaluate the facts surrounding the transactions, Identify process deviations with respect to program level defects by conducting audits.
· Familiar with sampling methodologies to ensure the correct number of investigation audits are performed.
· Communicate with external customers, financial institutions via phone and/or email during the audit process. (Applicable as per the Investigation SOP).
· A keen eye to identify new MO/ Fraud patterns and provide analysis on process adherence and risk involved in the processes and succinctly communicate trends and actionable solutions to QA leadership and Operational stakeholders.
· Provide training need analysis to management and training team for individuals/team/site in order to address knowledge gaps.
· Engage with global stakeholders and peers, and drive Calibration efforts across sites.
· Projects & Kaizen: Provide inputs to GPO, GFPOCs for SOP/Process/Tool improvements or changes.
· Drive projects on automation to reduce QA manual efforts and improve QA yields.
· Good process acumen to develop strategic policies to ensure to invent and simplify the process further.
· Produce daily, weekly and monthly analyses and reports on defect trends and root causes, perform data-mining and analysis to support programs as well as identify new metrics and opportunities for quality improvements.
· Take proactive ownership when identifying process gaps/ defects – if the process is owned by another department take the lead in identifying, communicating and helping the owning team to resolve the gap/issue.
· Take ownership of self-development and ensure regular connect with Learning & Development teams for individual growth.
About the team
The Audit and Insight team audits the Seller registration,verification and compliance checks for different market places. We also generate insight and give recommendations for process improvements to enhance seller experience,efficiency improvement,operational excellence.
What do we offer?
-We offer a place where your voice is heard.
-Opportunities to train and mentor other specialists.
-Collaborate with our global worldwide colleagues where you can be in contact with stakeholders from different countries and cultures.
-Opportunities to get involved in analyzing metrics, interpreting trends and proposing corrective actions.
-An engaged team, eager to share their expertise and best practices with you.
-A wide range of benefits.
-Opportunity to grow and learn.
BASIC QUALIFICATIONS
- * Proficiency in English both written and spoken (B2 or C1 level)- * B2 minimum proficiency in Dutch
- * Strong working knowledge of basic computer business applications such as MS Word, MS Excel and MS Outlook
PREFERRED QUALIFICATIONS
- * Bachelor degree in any discipline.- * Familiarity with online retail (e-commerce) and product catalog information
- * Some working experience in online retail operations or other Internet application fields
- * Good analytical skills and great attention to detail
- * Previous experience in a fast-paced, multitasking environment
- * Ability to take initiative to identify issues, resolve different situations, and work independently
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