Technical Services Team Lead

hace 4 semanas

Barcelona, Barcelona, España Mongodb A tiempo completo
About MongoDB:

MongoDB empowers innovators to create, transform, and disrupt industries by unleashing the power of software and data.

We enable organizations to build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI.

MongoDB Atlas is a globally distributed, multi-cloud database available in over 115 regions across AWS, Google Cloud, and Microsoft Azure.

Our platform allows customers to build anywhere—on the edge, on premises, or across cloud providers.


About the Role:

We seek an experienced team lead to mentor, train, and coach a diverse crew in Barcelona.

The successful candidate will ensure caseload is addressed accurately, quickly, and professionally while maintaining focus on customers' success.

The team lead will collaborate with Customer Success Management, Solutions Architects, and other internal stakeholders on high-profile customers as we migrate and support business-critical applications.


Responsibilities:
Drive customer success by guiding the team to solve fascinating technical problems, from design through to production operations.

Manage the team's workflow, assist on hands-on customer issues, and manage both internal and external escalations.

Work in conjunction with the team Manager, assuming day-to-day operational responsibilities for the team, including tasks such as hiring, training, mentoring, meetings, and performance evaluations.

Contribute to internal technical projects, including software development, benchmarking, building documentation and training guides, and providing oversight on other engineers' project work.

Ensure we are investing the right resources, addressing the right problems, and scaling the organization properly to fuel our hyper-growth.

This means driving monthly and quarterly pain and bug reports to Engineering, improving operational workflows with internal teams at MongoDB, coordinating regional trainings, summits, and conferences, and focusing on how we address market demand for our product and services.


Requirements:
2+ years of prior experience leading teams either directly or indirectly.

Patient, empathetic, and genuinely desiring to help others.

Strong background in one or more of the following (ideally with some experience in the rest): software development/design, systems administration, database administration, performance tuning and benchmarking, providing technical support to internal and/or external customers, configuration and usage of common cloud providers, networking knowledge, including firewalls and load balancers.

10+ years of experience managing large-scale databases (RDBMS or NoSQL or both).

Excellent communication skills, both written and verbal.

The ability to think on your feet, remain calm under pressure, and find solutions to challenges in real-time.

Strong diagnostic/troubleshooting process, with significant experience troubleshooting end-to-end technical issues in production environments.


Nice to have:
Experience using or managing MongoDB.

Experience coding in one or more of Java, PHP, Python, Ruby, C, C++, C#, Javascript.

To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone.

From employee affinity groups to fertility assistance and a generous parental leave policy, we value our employees' wellbeing and want to support them along every step of their professional and personal journeys.

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

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