Technical Services Team Lead
hace 1 mes
MongoDB is on a mission to unleash the power of software and data, empowering innovators to create, transform, and disrupt industries. As a Technical Services Team Lead, you will play a critical role in advising customers and solving complex MongoDB problems.
We are seeking an experienced team lead to mentor, train, and coach a diverse crew in Barcelona. You will be responsible for ensuring caseload is addressed accurately, quickly, and professionally while maintaining focus on customers' success. You will collaborate with Customer Success Management, Solutions Architects, and other internal stakeholders on high-profile customers as we migrate and support business-critical applications.
Key Responsibilities- Drive customer success by guiding the team to solve fascinating technical problems, from design through to production operations.
- Work in conjunction with the team Manager, assuming day-to-day operational responsibilities for the team, including hiring, training, mentoring, meetings, and performance evaluations.
- Contribute to internal technical projects, including software development, benchmarking, building documentation and training guides, and providing oversight on other engineers' project work.
- Ensure we are investing the right resources, addressing the right problems, and scaling the organization properly to fuel our hyper-growth.
- 2+ years of experience leading teams either directly or indirectly.
- Patience, empathy, and a genuine desire to help others.
- Strong background in software development/design, systems administration, Linux, database administration, performance tuning and benchmarking, and providing technical support to internal and/or external customers.
- 10+ years of experience managing large-scale databases (RDBMS or NoSQL or both).
- Excellent communication skills, both written and verbal.
- The ability to think on your feet, remain calm under pressure, and find solutions to challenges in real-time.
- Experience using or managing MongoDB.
- Experience coding in one or more of Java, PHP, Python, Ruby, C, C++, C#, Javascript.
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