Technical Services Team Lead

hace 2 meses

Barcelona, Barcelona, España MongoDB A tiempo completo

About MongoDB

MongoDB is a leading provider of cloud-based database solutions, empowering innovators to create, transform, and disrupt industries by unleashing the power of software and data. Our mission is to enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI.

Our Developer Data Platform

We offer a globally distributed, multi-cloud database, MongoDB Atlas, available in over 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build anywhere—on the edge, on premises, or across cloud providers. With a strong presence worldwide and over 175,000 developers joining MongoDB every month, it's no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.

About the Role

We are seeking an experienced Technical Services Team Lead to join our MongoDB Technical Services Engineering Team. As a Technical Services Team Lead, you will be responsible for mentoring, training, and coaching a diverse crew in Barcelona. You will ensure that customer caseloads are addressed accurately, quickly, and professionally while maintaining focus on customers' success.

Key Responsibilities

  • Drive customer success by guiding the team to solve fascinating technical problems, all the way from design through to production operations.
  • Work in conjunction with the team Manager, assuming day-to-day operational responsibilities for the team, including tasks such as hiring, training, mentoring, meetings, and performance evaluations.
  • Contribute to internal technical projects, which can include software development, benchmarking, building documentation and training guides, and providing oversight on other engineers' project work.
  • Ensure we are investing the right resources, addressing the right problems, and scaling the organization properly to fuel our hyper-growth.

Requirements

  • 2 + years with prior experience leading teams either directly or indirectly.
  • Patience, empathy, and a genuine desire to help others.
  • Strong background in one or more of the following (ideally with some experience in the rest):
    • Software development/design.
    • Systems Administration, Linux preferred.
    • Database administration.
    • Performance tuning and benchmarking.
    • Providing technical support to internal and/or external customers.
    • Configuration and usage of common cloud providers (AWS, GCP, Azure).
    • Networking knowledge, including firewalls and load balancers.
    • 10+ years experience managing large-scale databases (RDBMS or NoSQL or both).
    • Excellent communication skills, both written and verbal.
    • The ability to think on your feet, remain calm under pressure, and find solutions to challenges in real-time.
    • Strong diagnostic/troubleshooting process, with significant experience troubleshooting end-to-end technical issues in production environments.

Nice to Have

  • Experience using or managing MongoDB.
  • Experience coding in one or more of Java, PHP, Python, Ruby, C, C++, C#, Javascript.

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