Technical Services Lead

hace 2 semanas

Barcelona, Barcelona, España Mongodb A tiempo completo
Lead Technical Services Engineer

We are seeking an experienced Technical Services Lead to join our team in Barcelona. As a key member of our Engineering Team, you will be responsible for mentoring, training, and coaching a diverse crew of engineers.

Your primary focus will be on ensuring that our customers' success is addressed accurately, quickly, and professionally. You will collaborate with Customer Success Management, Solutions Architects, and other internal stakeholders on high-profile customers as we migrate and support business-critical applications.

Key Responsibilities:
  • Drive customer success by guiding the team to solve complex technical problems, from design through to production operations.
  • Manage the team's workflow, assist on hands-on customer issues, and manage internal and external escalations.
  • Work in conjunction with the team Manager, assuming day-to-day operational responsibilities for the team, including hiring, training, mentoring, meetings, and performance evaluations.
  • Contribute to internal technical projects, including software development, benchmarking, building documentation and training guides, and providing oversight on other engineers' project work.
  • Ensure we are investing the right resources, addressing the right problems, and scaling the organization properly to fuel our hyper-growth.
Requirements:
  • 2+ years of experience leading teams either directly or indirectly.
  • Patience, empathy, and a genuine desire to help others.
  • Strong background in one or more of the following: database administration, performance tuning and benchmarking, providing technical support to internal and/or external customers, configuration and usage of common cloud providers (AWS, GCP, Azure), networking knowledge, including firewalls and load balancers.
  • 10+ years of experience managing large-scale databases (RDBMS or NoSQL or both).
  • Excellent communication skills, both written and verbal.
  • The ability to think on your feet, remain calm under pressure, and find solutions to challenges in real-time.
  • Strong diagnostic/troubleshooting process, with significant experience troubleshooting end-to-end technical issues in production environments.

We are committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

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