Technical Services Team Lead
hace 3 semanas
MongoDB is a leading developer data platform that empowers innovators to create, transform, and disrupt industries. We are seeking an experienced Technical Services Team Lead to join our team in Barcelona.
About the Role:
- Lead a team of engineers focused on troubleshooting production systems and driving customer success.
- Champion customer needs and contribute to the evolution of our Developer Data Platform.
Responsibilities:
- Drive customer success by guiding the team to solve complex technical problems, from design through to production operations.
- Manage the team's workflow, assist on hands-on customer issues, and manage internal and external escalations.
- Contribute to internal technical projects, including software development, benchmarking, and providing oversight on other engineers' project work.
- Ensure we are investing the right resources, addressing the right problems, and scaling the organization properly to fuel our hyper-growth.
Requirements:
- 2+ years of experience leading teams either directly or indirectly.
- Patience, empathy, and a genuine desire to help others.
- Strong background in software development, systems administration, database administration, performance tuning, and technical support.
- 10+ years of experience managing large-scale databases.
- Excellent communication skills and the ability to think on your feet.
Nice to Have:
- Experience using or managing MongoDB.
- Experience coding in Java, PHP, Python, Ruby, C, C++, C#, or JavaScript.
About MongoDB:
MongoDB is a global company with offices worldwide and over 175,000 developers joining our platform every month. We are committed to empowering innovators to create, transform, and disrupt industries by unleashing the power of software and data.
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