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hace 2 meses
MongoDB is seeking an experienced Technical Services Team Lead to join our Engineering Team in Barcelona. As a key member of our team, you will be responsible for driving customer success by guiding a fast-growing team of engineers focused on troubleshooting production systems.
As a Technical Services Team Lead, you will champion customer needs and contribute to the evolution of our Developer Data Platform. You will work closely with the team Manager, assuming day-to-day operational responsibilities for the team, including hiring, training, mentoring, meetings, and performance evaluations.
Responsibilities- Drive customer success by guiding the team to solve fascinating technical problems, all the way from design through to production operations.
- Work in conjunction with the team Manager, assuming day-to-day operational responsibilities for the team.
- Contribute to internal technical projects, which can include software development, benchmarking, building documentation and training guides, and providing oversight on other engineers' project work.
- Ensure we are investing the right resources, addressing the right problems, and scaling the organization properly to fuel our hyper-growth.
- 2 + years with prior experience leading teams either directly or indirectly.
- Patience, empathy, and a genuine desire to help others.
- Strong background in one or more of the following:
- Software development/design.
- Systems Administration, Linux preferred.
- Database administration.
- Performance tuning and benchmarking.
- Providing technical support to internal and/or external customers.
- Configuration and usage of common cloud providers (AWS, GCP, Azure).
- Networking knowledge, including firewalls and load balancers.
- 10+ years experience managing large-scale databases (RDBMS or NoSQL or both).
- Excellent communication skills, both written and verbal.
- The ability to think on your feet, remain calm under pressure, and find solutions to challenges in real-time.
- Strong diagnostic/troubleshooting process, with significant experience troubleshooting end-to-end technical issues in production environments.
- Experience using or managing MongoDB.
- Experience coding in one or more of Java, PHP, Python, Ruby, C, C++, C#, Javascript.
