Customer Service Representative for Global Food Producer
hace 3 semanas
Are you passionate about food and customer service? Do you have a native level of German and a fluent level of English? We are looking for a Customer Service Representative to join our team in Lisbon, Portugal.
Responsibilities:- Offering information, solutions, and advising customers regarding our services, over emails and chat
- Contributing to a positive customer experience through responsible treatment of each contact
- Achieving performance targets defined by the project
- Ensuring and participating in the success of the department
- Guaranteeing client satisfaction and a high level of quality
- Native level of German and fluent level of English
- Passion for food
- Professional attitude and strong customer service skills
- Excellent listening and communication skills
- Willingness to learn, develop, and acquire new skills
- Dynamic and self-motivated
- Open-minded, a real team player, and willing to work in an international and multicultural environment
- Strong work ethic and commitment to your job, ready to contribute to the success of the company and project
- EU Citizenship or a valid work permit for Portugal
- Working hours: Monday to Friday, rotating shifts from 7 AM – 7 PM
- A package in line with the market: 993€ gross / month x 14 months + up to 100€ / month performance bonus + meal vouchers of 7.23€ / workday + reimbursement of some transportation cost + Private Health Insurance and dental plan (after six months)
- If you live outside Portugal: reimbursement (up to 400€) of the initial flight ticket after 6 months within the company + 3 months of free accommodation provided by the company
- Opportunity to be part of a challenging and fast-paced environment
- Possibility to collaborate with some of the biggest brands in the industry
- A multicultural and international environment
- Fully paid training, professional development, and career evolution
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