Customer Service Representative for Global Food Producer
hace 3 semanas
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative for a global food producer. As a key member of our customer experience team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met, and exceeding their expectations.
Responsibilities:
- Provide timely and effective responses to customer inquiries via email and chat
- Offer solutions and advice to customers regarding our services
- Contribute to a positive customer experience through responsible treatment of each contact
- Achieve performance targets defined by the project
- Ensure and participate in the success of the department
- Guarantee client satisfaction and a high level of quality
Requirements:
- Native level of German and fluent level of English
- Passion for food
- Professional attitude and strong customer service skills
- Excellent listening and communication skills
- Willingness to learn, develop, and acquire new skills
- Dynamic and self-motivated
- Open-minded, a real team player, and willing to work in an international and multicultural environment
- Strong work ethic and commitment to the job, ready to contribute to the success of the company and project
- EU Citizenship or a valid work permit for Portugal
What We Offer:
- Competitive salary and performance bonus
- Meal vouchers and reimbursement of transportation costs
- Private Health Insurance and dental plan
- Opportunity to work with a global company and collaborate with top brands
- Fully paid training and professional development
- Start date: ASAP
About Us:
We are a global customer experience specialist with a presence in over 50 countries and a team of over 50,000 employees. Our international hub in Lisbon is responsible for providing customer service experiences on behalf of some of the world's most progressive brands.
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