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Central Support Agent for European Marketplace Operations
hace 2 meses
About the Role
Veepee, a leading digital commerce company, is seeking a skilled Central Support Agent to join its European marketplace operations team. As a key member of our support team, you will play a crucial role in providing fast and effective support to our marketplace teams and connected sellers.
Key Responsibilities
- Manage and resolve technical issues and tickets via our internal tool (FreshDesk) while maintaining a high level of customer satisfaction.
- Communicate issues and bugs to the relevant marketplace teams and collaborate with product owners and external partners to escalate risks and challenges.
- Develop and maintain reports and analysis to support business decisions.
Requirements
- 2+ years of experience in technical support, preferably in a marketplace or API-specific environment.
- Proficiency in MS Office, including Excel, and web tools.
- Strong database comprehension and IT skills.
- Detailed knowledge of marketplace flows and processes.
- Excellent communication, organizational, and problem-solving skills.
- Fluency in English and French, with Italian and/or Spanish as a plus.
What We Offer
- Variable bonus structure.
- Teleworking options up to 2 days per week and flexible office hours.
- Online training and learning platform.
- Health insurance available from the 3rd month of employment.
Recruitment Process
The recruitment process will consist of two stages: a telephone interview with a recruiter to discuss your experience, motivations, and values, followed by an interview with the direct manager and recruiter to further discuss the role and your qualifications.