Cdi - Agent Support and Operations Specialist

hace 1 semana


Barcelona, Barcelona, España CashSentinel A tiempo completo

**About Cash Sentinel**
Cash Sentinel is a fintech company that designs and operates digital contracting and payment solutions for European online marketplaces. Our clients operate in various fields such as automotive, department stores, ski resorts, and online pharmacies.

**Your Role**
As an Agent Support and Operations Specialist, you will be responsible for reviewing and confirming new merchants, contracts, payments, and related documents. You will also perform data entry and review of client profiles and payment information, as well as monitor unusual elements, documents, or behaviors in the context of fraud and money-laundering prevention.

**Support**
You will assist clients by phone and in writing regarding their profile and ongoing transactions. You will also identify identity improvement opportunities and contribute to the development of our platforms and processes.

**Your Profile**
We are looking for a team player who can remain focused while performing repetitive tasks. You should have a perfect command of German and English, written and spoken, with good spelling and grammar, and be able to keep a sustained language on the phone, even in tense situations. French written and oral is a plus. Previous experience in a financial institution is a strong plus.

**Requirements**
We offer a permanent contract at 39 hours per week, starting as soon as possible. The salary is around €24,500, depending on experience. Our offices are located in the heart of Barcelona, 5 minutes from Casa Batlló. We work from Monday to Friday, with occasional Saturdays possible.



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