Operations Support Specialist

hace 3 semanas


Barcelona, Barcelona, España Immfly A tiempo completo
About the Role

We are seeking a highly motivated Operations Support Specialist to join our team in Madrid. As a key member of our operations team, you will be responsible for providing technical and operational assistance to our customers, ensuring seamless support and minimizing the impact on daily operations.

Key Responsibilities
  • Manage and resolve technical issues reported by users through the Jira platform or phone calls.
  • Collaborate closely with development, product, and technology teams to ensure effective problem-solving and resolution.
  • Acquire a deep understanding of our solution and its operations.
  • Provide guidance and training to users on the proper use of internal systems and tools.
  • Support the area Manager on administrative tasks and participate in on-call support services.
Requirements
  • 1-3 years of experience in a customer-focused position in a technical support role, preferably in software or IT.
  • Knowledge of Hardware support (mobile), Database, Google and Microsoft Office Suite.
  • Knowledge of Jira and Confluence.
  • Strong problem-solving skills, adaptability, and resilience.
  • Customer-driven mindset with a positive attitude and energy.
What We Offer
  • A full-time permanent contract with an attractive compensation package.
  • Flexible working hours with a hybrid work policy.
  • An international environment with a dynamic and disruptive team.
  • Limitless professional development at Europe's fastest-growing company in its category.


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