Cloud Marketplace and Process Optimization Specialist
hace 4 semanas
We are seeking a highly skilled Cloud Marketplace and Process Analyst to join our Cloud Systems & Services team. As a key member of our team, you will play a crucial role in enhancing quality, streamlining operations, and reducing errors within our Cloud Marketplace.
Key Responsibilities- Map process flows across Operations teams, collect, document, and analyze data to identify process gaps and support process improvement initiatives.
- Create process maps and document key business requirements to evaluate opportunities.
- Develop value stream maps to identify and highlight potential areas of improvement.
- Coordinate and facilitate cross-functional/cross-organization meetings between stakeholders on various end-to-end business processes.
- Conduct root cause analysis of process inefficiencies by examining material flow, scheduling, production capacity, and constraints.
- Document Operational 'As-is' processes and the desired 'Future State' processes.
- Define SLAs and measure results.
- Deploy new operational processes and escalate them as needed.
- Maintain, manage, and constantly improve central processes.
- Document all processes accordingly, ensuring all necessary procedures and management processes are implemented to guarantee homogeneous and up-to-standard processes across locations within regional scope.
- Ensure appropriate training and self-actualization of skills for all staff for new processes or with outsourced parties.
- Manage constant communication with countries and other stakeholders around processes.
- Excellent written and oral communication and presentation skills in English language, additional European languages are a plus.
- Proficient Microsoft Excel knowledge.
- Exceptional customer service orientation.
- Ability to work autonomously and independently.
- An out-of-the-box thinking mentality.
- Be proficient in the use of analytic tools such as data gathering and analysis, spreadsheets, flow-charting, and process diagramming.
- Project Experience of Software Licensing, Support, or Customer Service functions are a definite advantage.
- Understanding of the IT Software/Services/SaaS industry are helpful.
- IT Channel experience, Pan European distributors or Software vendor are a plus.
- Knowledge of finance and accounting processes is a plus.
- Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
- Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
- Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
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