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hace 2 meses
We are seeking a highly skilled and experienced IT Support Specialist to join our team at Hemmersbach GmbH & Co. KG. As a key member of our technical support team, you will be responsible for providing Level 2 Deskside support to our clients.
Key Responsibilities- Technical Support: Provide timely and effective technical support to our clients, resolving hardware, software, and application issues in a ticketing system.
- Hardware and Software Management: Analyze errors, maintain hardware, set up/remove workstations, install and configure new software, and manage user accounts via Active Directory.
- Server Rooms and Network Infrastructure Support: Provide proximity support for server rooms and network infrastructure.
- Customer Communication: Communicate effectively with clients to understand their requirements and provide solutions to their technical issues.
- Technical Skills: 12 months of IT experience, knowledge of mobile devices Android and iOS, good working knowledge of Windows 7/10/11 and related Office applications, experience with building, configuring, replacing, and troubleshooting PC and laptop hardware components.
- Language Skills: Solid knowledge of English (B2).
- Soft Skills: Ability to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practices, builds effective relationships both within the team and across the business and Professional Services.
Hemmersbach GmbH & Co. KG provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. Our company is committed to making the world a better place, and 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. We are The Social Purpose IT Company.
