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Technical Support Manager
hace 2 meses
Ljselection is a leading VR studio developing innovative location-based VR experiences. We are seeking a highly skilled Technical Support Manager to join our team.
Key Responsibilities- Lead and mentor a support team responsible for resolving technical issues at client venues.
- Prioritize and manage support requests, ensuring timely and effective resolution.
- Create and update user manuals for local teams managing experiences.
- Collaborate with development and QA teams to escalate and address complex technical issues.
- Document issues and provide reporting to project managers and product and content teams.
- Act as a point of contact for high-level technical escalations and engage with clients to ensure satisfaction and resolution of issues.
- Collaborate with product and studio teams to gather client feedback for continuous software and content improvement.
- Oversee the office sysadmin team responsible for maintaining internal IT infrastructure, including servers, networks, and workstations.
- Implement and enforce security measures to protect company data and ensure compliance with industry standards.
- Bachelor's degree in computer science, information technology, or a related field.
- Proven experience (5+ years) in technical support, preferably in VR or gaming industry.
- Strong leadership skills with experience managing technical teams.
- In-depth knowledge of Unity and VR technologies.
- Solid understanding of IT infrastructure and systems administration.
- Excellent communication skills with the ability to engage with clients and internal stakeholders.
- Excellent level of Spanish.
- Intermediate level of English.
- Young, international, and dynamic work environment.
- Opportunities to work on cutting-edge experiences.
- Work with talented people who are industry pioneers.
- Opportunities to experiment with innovative technologies.
- Competitive salary based on knowledge and experience.
- Breakfast, fruit & snacks.
- Beach volleyball on Tuesdays (during the summer).
- Creative retreat with the whole team.
- Frequent cultural and leisure activities.
