Change Management Specialist

hace 3 días

Madrid, Madrid, España The Cigna Group A tiempo completo

About The Cigna Group

The Cigna Group is a global health insurance company that provides health and wellness services to individuals and businesses. Our mission is to improve the health and well-being of our customers by providing innovative and personalized solutions.

Job Summary

We are seeking a highly skilled and experienced Change Management Specialist to join our team. The successful candidate will be responsible for developing and implementing change management strategies and plans that maximize employee adoption and usage of required changes.

Main Responsibilities

  • Develop and implement change management strategies and plans that align with organizational goals and drive successful adoption of new processes, technologies, and ways of working.
  • Develop a structured methodology for change management activities and support communication efforts in close collaboration with the Communication Team.
  • Enable the design, development, delivery, and management of key communications, including training programs and workshops to support change initiatives.
  • Assess the change impact and collaborate with senior leadership and cross-functional teams to identify change impacts.
  • Develop impact analysis and change readiness framework, and develop mitigation strategies to address potential resistance and challenges.
  • Support training efforts and work with HR to develop and deliver training programs and workshops to support change initiatives.
  • Provide coaching and support to leaders and managers to help them lead their teams through change.
  • Design and deliver training programs and materials to equip employees with the skills and knowledge needed to embrace and sustain change in close collaboration with our Learning & Development Team.
  • Analyze the effectiveness of change initiatives and establish metrics and KPIs to track the effectiveness of change initiatives and ensure continuous improvement.
  • Use data insights to refine strategies and prepare and present regular progress reports to senior leadership and other key stakeholders.

Best Practices and Continuous Improvement

Stay abreast of industry trends and best practices in change management, and continuously seek opportunities to improve and refine our change management processes and strategies.

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