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Salesforce Service Cloud Voice Technical Lead
hace 2 meses
We are seeking a highly skilled Salesforce Service Cloud Voice Technical Lead to join our team at Omega CRM. As a Technical Lead, you will be responsible for leading the implementation and integration of Cloud Voice solutions within our CRM environment.
Main Responsibilities- Lead the development and implementation of CTI integrations and associated software in various CRM implementations.
- Support the sales team in opportunities requiring CTI integration, Contact Centre solutions, Voice, and Multichannel solutions.
- Collaborate with the Innovation area to evaluate alternatives, proofs of concept, or new technologies related to voice in the CRM environment.
- Progressively enter the Salesforce environment, with the objective to lead projects and support services related to Contact Centre and Customer Services.
- Coordinate and follow-up the integrations development team (REST, SOAP, API).
- Participate in analysis, documentation, tests, and support tasks according to the needs of each project/client.
- Act as an internal and external consultant in CTI environments.
- Be the point of contact with CTI vendors that need to be incorporated into a CRM project.
- Work with different environments/technologies (such as Google, AWS, or Microsoft) with a high percentage of assignments oriented towards Salesforce-based application implementation, maintenance, and development tasks.
- Minimum of 3 years experience in a similar role.
- 5+ years of experience in projects/maintenance of CTI solutions.
- Experience in Salesforce Service Cloud Voice.
- High level of English.
At Omega CRM, our mission is to accelerate the business experience (BX) of our customers. We provide 360 solutions that enable business transformation and acceleration through technology and data applied to Customer Omnichannel Experiences in fields such as Customer Services, eCommerce, Analytics, or Marketing. We target companies from various industries, including Retail, Life and Sciences, Manufacturing, Education, Non-Profit, and NGO. As one of the top 3 partners of Salesforce in Europe, our team consists of over 500 people from 22 nationalities based in Spain and France, who possess extensive knowledge and experience that understands business processes and technology while enjoying what they do. Our success is built on the knowledge and expertise of our people.
