Technical Service Manager at Enterprise Cloud Services

hace 4 semanas


Zaragoza, Zaragoza, España Sap A tiempo completo

Job Summary

We are seeking a highly skilled Technical Service Manager to join our SAP Enterprise Cloud Services team. As a Technical Service Manager, you will play a critical part in helping our customers accelerate their cloud transformation journey and enable them to achieve the business values and outcomes they want from their SAP landscape.

Key Responsibilities

  • Act as a trusted technical advisor to our customers and partners, analyzing their business requirements and problems and working across the SAP Enterprise Cloud Services and other SAP departments to provide quality services to our customers, resolve technical complexities and accompany them throughout their entire cloud transformation journey.
  • Understand the customer's business, goals, and challenges to suggest technical solutions & services.
  • Offer comprehensive knowledge of SAP S/4HANA architecture, conversion, migration path, methodology, and tools.
  • Identify top issues, define & execute service plan activities and orchestrate implementation of technical action items across customer landscapes.
  • Design optimal SAP configuration to maximize system performance and availability.
  • Identify and position offerings by SAP that deliver value to the customer.

Requirements
  • Minimum 7+ years of SAP Technical administration and operations of SAP Solutions (preferably in the domain of SAP Basis).
  • Minimum 3 years of experience in a customer-facing role.

About Us

SAP is a global company that enables you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

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