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SAP Enterprise Cloud Services Technical Service Manager
hace 1 mes
Job Summary
As a Technical Service Manager at SAP Enterprise Cloud Services, you will play a critical role in supporting our customers' SAP S/4 HANA adoption and cloud transformation journey. You will act as a trusted technical advisor, analyzing customers' business requirements and problems, and working across SAP Enterprise Cloud Services and other SAP departments to provide quality services, resolve technical complexities, and accompany customers throughout their entire cloud transformation journey.
Key Responsibilities
Serve as the primary contact for customers for discussions about SAP technology and innovations
Analyze customers' business requirements and problems to suggest technical solutions and services
Offer comprehensive knowledge of SAP S/4HANA architecture, conversion, migration path, methodology, and tools
Understand the SAP high availability or disaster recovery architecture, network, and virtual technologies
Identify top issues, define and execute service plan activities, and orchestrate implementation of technical action items across customer landscapes
Design optimal SAP configuration to maximize system performance and availability
Identify and position offerings by SAP that deliver value to the customer
Requirements
Minimum 7+ years of SAP Technical administration and operations of SAP Solutions
Minimum 3 years of experience in a customer-facing role
Hands-on experience and working knowledge of Unix/Linux flavors, SAP HANA, and Sybase databases
Experience in de-escalating critical situations
Fluency in Spanish and English is mandatory. Fluency in Italian, Portuguese, or Turkish language is an advantage
Solid know-how in SAP Technologies and Products (SAP certification highly beneficial)
About SAP Enterprise Cloud Services
SAP Enterprise Cloud Services (ECS) is part of the Product Engineering board area in SAP. ECS is responsible for providing cloud-hosted infrastructure, technical & application managed services to our SAP private cloud customers.
