SAP Technical Quality Manager

hace 4 semanas


Zaragoza, Zaragoza, España Sap A tiempo completo

About the Role

SAP is a leading provider of enterprise software solutions, and we are seeking a highly skilled Technical Quality Manager to join our Customer Success organization. As a key member of our team, you will work closely with customers who have Premium Engagement contracts to ensure the successful delivery of contracted services.

Key Responsibilities

  • Lead the Premium Engagement program and support or execute analysis of customer situation/requirements.
  • Support or execute engagement planning of Premium Engagement services to customer situation/requirements, solutions, create a value proposition, secure customer alignment, including working with the account team, expert engagement engineer, solution or industry experts, partners, executive sponsors, or delivery support teams.
  • Support engagement quality and execution of Premium Engagement services, including governance, top issue/escalation management, executive reporting & presentations, resource staffing, contract management, and services delivery.
  • Execute engineering services or resources for end-to-end projects or focused phased activities, including design, optimization, assessment, technical integration, validation, operations, escalations, empower training, and workshops.

Requirements
  • Strong SAP business and technical solution architecture expertise.
  • 8+ years of experience with SAP's Enterprise Solutions, Industry Solutions, Platform Solutions, SaaS Solutions, Third-Party Technologies, or Partner Technologies.
  • Experience with SAP HANA, S/4 HANA, or SAP Business Technology Platform preferred.
  • SAP project management, value management, and quality management practices.
  • Experience leading design, implementation, and change management projects.
  • Pre-sales, Solutioning, Procurement, Contract Lifecycles, Contract Renewals, and Customer Retention experience.
  • Experience working with c-levels, senior leaders, influencers, and believed advisors.
  • Strong facilitation, negotiation, and de-escalation skills.
  • Bachelor or Master's Degree: Science, Tech, Engineering, Math, Economics or Business Management.

About SAP

SAP is a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. We are a cloud company with two hundred million users and more than one hundred thousand employees worldwide, and we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.

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