Senior Cloud Services Manager

hace 1 día


Zaragoza, Zaragoza, España Sap A tiempo completo
About the Role

We are seeking a highly skilled Senior Client Delivery Manager to join our SAP Enterprise Cloud Services team. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and ensuring seamless alignment across multiple stakeholders.

Key Responsibilities
  • Own and grow client engagements for SAP Enterprise Cloud Services, acting as the voice of the client within SAP.
  • Accountable for entire SAP ECS engagement, leading the engagement with supporting ECS functions and roles to deliver as per contract scope and in line with customer expectations.
  • Setup proactive service plans and conduct regular service review meetings with clients (operational and strategic topics).
  • Act as an escalation point for delivery-related topics (Incidents, Service Requests, and other customer requirements).
  • Ensure seamless alignment across multiple ECS and other SAP internal and external stakeholders.
  • Oversee client onboarding activities, upgrade/migration projects, and other service delivery initiatives.
  • Support commercial change request management in the client lifecycle, perform contract compliance and risk management (project and business risks).
  • Support the positioning of additional ECS offerings and support contract renewal in alignment with SAP sales teams.
Requirements
  • Fluency in Spanish and English is mandatory. Fluency in Italian, German, Portuguese, or Turkish language is an advantage.
  • Proven track record in managing client engagements, e.g., in Service Delivery Management, Consulting, or Pre-Sales settings.
  • Strong customer orientation with a focus on relationship-, expectation-, and de-escalation management.
  • Good understanding of SAP Basis, system migration, and/or functional SAP application knowledge.
  • Good understanding of technical infrastructure and virtualized system landscapes.
  • Knowledge of IT trends, their impact on business strategies, and SAP's strategy and service portfolio.
  • Ability to work effectively as a virtual member of a dynamic and dispersed team (remote).
  • SAP Basis, IT Service Management, Project Management, Cloud, and IT infrastructure certifications are beneficial.


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