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Fashion Industry Supervisor
hace 2 meses
We're seeking a highly motivated and experienced Supervisor to join our team in Barcelona. As a key member of our Fashion Industry team, you will be responsible for leading a team of professionals and driving business growth.
Key Responsibilities- Monitor and report team performance, providing regular feedback to team members to improve their daily work.
- Participate in the recruitment process, working closely with the HR Department to identify and interview top candidates.
- Organize and optimize shifts to ensure seamless customer service delivery.
- Take incoming customer calls, log call details, and provide response and resolution within Service Level Agreements.
- Prepare Service Level Reviews and attend meetings to discuss performance metrics and improvement strategies.
- Proficient or bilingual in Spanish, with advanced English language skills.
- Working knowledge of IT platforms, equipment, and applications, including Windows, MS Office, and internet configuration.
- Business knowledge and commercial awareness, with a focus on customer care and IT.
- Strong communication skills, with the ability to implement and manage change.
- A 39-hour permanent contract, with a rotative schedule from Monday to Saturday.
- A competitive salary of 20,000 euros gross/year, plus up to 4,000 euros gross/year in bonus.
- A central location in Barcelona, with opportunities for career development and specialized training.
We're a global technology and services leader, committed to equal employment opportunities and a work environment free from discrimination and harassment. Join our team and discover why over 440k+ professionals around the globe call us their employer of choice.
