Highly Skilled Microsoft Teams Technical Support Specialist
hace 2 semanas
About Innovatia Inc.
Innovatia Inc. is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry, operating for over two decades and specializing in workflow and knowledge processes, as well as technical support, helpdesk, and multilingual support services. Our team of 300 professional experts globally service some of the world's most successful Fortune 500 and Fortune 1000 companies.
Job Description:
The Technical Support Specialist will be responsible for managing, supporting, and troubleshooting Microsoft Teams and related Microsoft 365 services to ensure stability, performance, and security of collaboration tools while providing second-level support to end users and handling escalations from the first-line support team. This role involves strategically planning, designing, deploying, and providing ongoing support for Microsoft Teams Phone to ensure seamless functionality.
Main Responsibilities:
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- Design and implement Direct Routing on Session Initiation Protocol (SIP) Trunks, Session Border Controllers, and telephony architecture to optimize Microsoft Teams Voice deployment
- Deliver technical user support for escalated incidents, promptly resolving system/application issues to minimize downtime
- Develop high-level Microsoft Teams architecture designs and guidance to guarantee the success of Microsoft Teams Voice deployment
- Offer strategic direction on product enhancements, system integration, and overall improvements to the telephony infrastructure
- Keep key stakeholders informed of challenges and mitigation strategies, demonstrating effective communication skills
- Tactfully communicate difficult or sensitive information and escalate issues in a timely and appropriate fashion
- Create and update comprehensive documentation for system parameters, logical/physical topologies, standards, and procedures
- Effectively communicate with project managers, direct management/team members, and cross-functional team members via email, instant messaging, or face-to-face interactions
- Troubleshoot Microsoft Teams device login issues to ensure a smooth user experience
Requirements:
To succeed in this role, you'll need a Bachelor's degree in computer science or a related field (or equivalent work experience). We're looking for someone with at least 5 years of experience directly related to the duties and responsibilities specified. You should have hands-on experience with Microsoft Teams, Skype for Business Online/OnPrem, Enterprise Voice/Unified Communication (SBC, VoIP, PBX), and proficient in Microsoft Teams, Microsoft 365, PowerShell, Microsoft infrastructure, Active Directory, VOIP platform, IP, SMTP troubleshooting, and Exchange messaging. Experience in deploying and configuring Microsoft Teams Phone with PSTN connectivity through Direct Routing, Operator Connect, and Microsoft Teams Calling Plans is also required.
Estimated Salary: $60,000 - $80,000 per year based on location and experience.
Benefits:
We offer a competitive salary, excellent benefits package, and opportunities for career growth and professional development in a dynamic and challenging environment.
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