Customer Operations Specialist
hace 4 días
We are seeking a highly skilled Customer Operations Specialist to join our team at Suntransfers. As a key member of our customer operations team, you will be responsible for delivering exceptional customer experiences and ensuring our customers receive an outstanding service at every touchpoint.
Key Responsibilities- Assist customers with comprehensive information about Suntransfers services, including availability, pricing, and general information, through phone calls, live chats, and emails.
- Complete payments and bookings, ensuring a smooth process for customers.
- Act as the primary point of contact for customers and suppliers, resolving issues and providing support during transfer services.
- Tackle complaints head-on and turn frowns into smiles by providing proactive solutions.
- Participate in cross-functional projects, such as translations, price comparisons, and publishing new routes and prices.
To succeed in this role, you will need:
- Advanced proficiency in spoken and written English and Spanish.
- Excellent computer and internet skills, with previous experience in handling complaints.
- Prior experience in the tourism industry is a plus, as is competence in MS Excel and other Microsoft Office applications.
- A proactive and positive attitude, with a strong work ethic and ability to thrive in high-pressure situations.
- Strong communication skills, with a pleasant and professional telephone demeanor and excellent listening abilities.
- Ability to multitask, problem-solve, and work effectively in a team environment.
- Attention to detail and organizational skills, with a focus on delivering exceptional customer experiences.
As a Customer Operations Specialist at Suntransfers, you will enjoy a dynamic and challenging work environment, with opportunities for growth and development. Our team is young, multicultural, and multilingual, with a strong focus on teamwork and collaboration. We offer a flexible work schedule, with a rotation of morning, afternoon, and night shifts, and the opportunity to work remotely for part of the week. If you are passionate about delivering exceptional customer experiences and are looking for a new challenge, we encourage you to apply.
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