Customer Experience Champion

hace 2 meses

Torroella de Montgrí, Gerona, España Suntransfers A tiempo completo
About Suntransfers

Suntransfers is a leading provider of door-to-door airport transfer services, operating from over 750 airports and travel gateways worldwide. With a strong presence in Europe and a growing global footprint, we offer a range of services, from VIP city transfers to low-cost taxis.

Job Summary

We are seeking a highly skilled and customer-focused Customer Operations Specialist to join our team. As a key member of our operations team, you will be responsible for delivering exceptional customer experiences, ensuring seamless transfers, and resolving any issues that may arise.

Key Responsibilities
  • Provide comprehensive information to customers about Suntransfers services, including availability, pricing, and general information, through phone calls, live chats, and emails.
  • Complete payments and bookings, ensuring a smooth process for customers.
  • Act as a mediator between customers and suppliers, resolving any issues that may arise during a transfer service.
  • Tackle complaints head-on, turning frowns into smiles.
  • Participate in cross-functional projects, such as translations, price comparisons, and publishing new routes and prices.
Requirements

To be successful in this role, you will need:

  • Advanced proficiency in spoken and written English and Spanish.
  • Excellent computer and internet skills, with previous experience in handling complaints.
  • Prior experience in the tourism industry is a plus, as is competence in MS Excel and other Microsoft Office applications.
  • A proactive and positive attitude, with a strong work ethic.
  • The ability to thrive in high-pressure situations and challenges.
  • Pleasant and professional telephone demeanor, with strong verbal and written communication skills and listening abilities.
  • Excellent teamwork, fast decision-making, multitasking, and problem-solving skills.
  • Attention to detail and a well-organized, dependable, quick-to-learn, and hardworking approach.
  • A friendly, patient, and empathetic customer-oriented attitude.
What We Offer

As a Customer Operations Specialist at Suntransfers, you will enjoy a dynamic and challenging work environment, with opportunities for growth and development. You will be part of a young, multicultural, and multilingual team, with a strong work ethic and a commitment to delivering exceptional customer experiences.

We offer a flexible work routine, with a rotation of morning, afternoon, and night shifts, ensuring a dynamic and inclusive approach to our work hours. You will have the opportunity to work in a fun and supportive environment, with a focus on teamwork and collaboration.

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