Customer Experience Analyst

hace 3 semanas


Santo Domingo de la Calzada, La Rioja, España Arajet Airlines A tiempo completo
Job Summary:

We are seeking a highly skilled Customer Experience Analyst to join our team at Arajet Airlines. As a key member of our contact center operations, you will be responsible for monitoring and analyzing performance metrics to ensure exceptional service levels.

Key Responsibilities:
  • Monitor and analyze contact center performance metrics to identify areas for improvement.
  • Utilize advanced Excel skills to analyze data, identify trends, and pinpoint root causes of issues.
  • Recommend and implement improvements to enhance customer service and operational efficiency.
  • Collaborate with teams across departments to ensure seamless communication and effective problem-solving.
  • Focus on reducing costs while improving agent performance and customer satisfaction.
Requirements:

To succeed in this role, you will need:

  • Advanced Excel skills and experience with data analysis.
  • Strong analytical and problem-solving skills.
  • Excellent communication and collaboration skills.
  • A customer-centric approach to service delivery.
What We Offer:

Arajet Airlines offers a dynamic and supportive work environment, with opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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