Customer Experience Champion

hace 1 semana

Torroella de Montgrí, Gerona, España Suntransfers A tiempo completo
About Suntransfers

Suntransfers is a leading provider of door-to-door airport transfer services, operating from over 750 airports and travel gateways worldwide. With a strong presence in Europe and a growing global footprint, we offer a range of services, from VIP city transfers to low-cost taxis.

Job Summary

We are seeking a highly skilled and customer-focused Customer Operations Specialist to join our team. As a key member of our operations team, you will be responsible for delivering exceptional customer experiences, ensuring seamless transfers, and resolving any issues that may arise.

Key Responsibilities
  • Provide comprehensive information to customers about Suntransfers services, including availability, pricing, and general information, through phone calls, live chats, and emails.
  • Complete payments and bookings, ensuring a smooth process for customers.
  • Act as a mediator between customers and suppliers, resolving any issues that may arise during a transfer service.
  • Tackle complaints head-on, turning frowns into smiles.
  • Participate in cross-functional projects, such as translations, price comparisons, and publishing new routes and prices.
Requirements

To be successful in this role, you will need:

  • Advanced proficiency in spoken and written English and Spanish.
  • Excellent computer and internet skills, with previous experience in handling complaints.
  • Prior experience in the tourism industry is a plus, as is competence in MS Excel and other Microsoft Office applications.
  • A proactive and positive attitude, with a strong work ethic.
  • The ability to thrive in high-pressure situations and challenges.
  • Pleasant and professional telephone demeanor, with strong verbal and written communication skills and listening abilities.
  • Excellent teamwork, fast decision-making, multitasking, and problem-solving skills.
  • Attention to detail and a well-organized, dependable, quick-to-learn, and hardworking approach.
  • A friendly, patient, and empathetic customer-oriented attitude.
What We Offer

As a Customer Operations Specialist at Suntransfers, you will enjoy a dynamic and challenging work environment, with opportunities for growth and development. You will be part of a young, multicultural, and multilingual team, with a strong work ethic and a commitment to delivering exceptional customer experiences.

We offer a flexible work routine, with a rotation of morning, afternoon, and night shifts, ensuring a dynamic and inclusive approach to our work hours. You will have the opportunity to work in a fun and supportive environment, with a focus on teamwork and collaboration.

  • Customer Operations Specialist

    hace 1 semana

    Torroella de Montgrí, Gerona, España Suntransfers A tiempo completo

    About SuntransfersSuntransfers is a leading provider of door-to-door airport transfer services, operating from over 750 airports and travel gateways worldwide. With a strong presence in Europe and a growing global footprint, we offer a range of services, from VIP city transfers to low-cost taxis.Job SummaryWe are seeking a highly skilled and customer-focused...

  • Customer Operations Specialist

    hace 2 semanas

    Torroella de Montgrí, Gerona, España Suntransfers A tiempo completo

    About SuntransfersSuntransfers is a leading provider of door-to-door airport transfer services, operating from over 750 airports and travel gateways worldwide. With a strong presence in Europe and a growing global footprint, we offer a range of services, from VIP city transfers to low-cost taxis.Job SummaryWe are seeking a highly skilled and customer-focused...

  • Customer Operations Specialist

    hace 4 días

    Torroella de Montgrí, Gerona, España Suntransfers A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Operations Specialist to join our team at Suntransfers. As a key member of our customer operations team, you will be responsible for delivering exceptional customer experiences and ensuring our customers receive an outstanding service at every touchpoint.Key ResponsibilitiesAssist customers with...

  • Customer Operations Specialist

    hace 3 días

    Torroella de Montgrí, Gerona, España Suntransfers A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Operations Specialist to join our team at Suntransfers. As a key member of our customer operations team, you will be responsible for delivering exceptional customer experiences and ensuring our customers receive an outstanding service at every touchpoint.Key ResponsibilitiesAssist customers with...

  • Client Services Coordinator

    hace 4 semanas

    Torroella de Montgrí, Gerona, España Suntransfers A tiempo completo

    Join our dynamic team at Suntransfers, where we are committed to providing exceptional service in the travel industry. As a key player in our Customer Operations Hub, you will be at the forefront of ensuring customer satisfaction and operational excellence.Your Role: As a Client Services Coordinator, you will be the champion of customer experience, dedicated...

  • Client Services Coordinator

    hace 1 semana

    Torroella de Montgrí, Gerona, España Suntransfers A tiempo completo

    Join our dynamic team at Suntransfers, where we are committed to providing exceptional service in the travel industry. As a key player in our Customer Operations Hub, you will be at the forefront of ensuring customer satisfaction and operational excellence.Your Role: As a Client Services Coordinator, you will be the champion of customer experience, dedicated...

  • Airport Transfer Expert

    hace 1 semana

    Torroella de Montgrí, Gerona, España Suntransfers A tiempo completo

    About SuntransfersSuntransfers is a leading provider of door-to-door airport transfer services, operating from over 750 airports and travel gateways worldwide. With a strong presence in Europe and a growing global footprint, we offer a diverse range of services, from VIP city transfers to low-cost taxis.Job SummaryWe are seeking a highly skilled and...

  • Airport Transfer Expert

    hace 2 semanas

    Torroella de Montgrí, Gerona, España Suntransfers A tiempo completo

    About SuntransfersSuntransfers is a leading provider of door-to-door airport transfer services, operating from over 750 airports and travel gateways worldwide. With a strong presence in Europe and a growing global footprint, we offer a diverse range of services, from VIP city transfers to low-cost taxis.Job SummaryWe are seeking a highly skilled and...

  • Client Relations Coordinator

    hace 4 semanas

    Torroella de Montgrí, Gerona, España Suntransfers A tiempo completo

    Located in a vibrant area, Suntransfers has evolved from a fledgling enterprise into one of Europe's premier airport transfer services since its inception. We offer a diverse array of transportation options and destinations, catering to both luxury and budget-conscious travelers, with operations extending to over 750 airports and travel hubs globally.As part...

  • Client Relations Coordinator

    hace 1 semana

    Torroella de Montgrí, Gerona, España Suntransfers A tiempo completo

    Located in a vibrant area, Suntransfers has evolved from a fledgling enterprise into one of Europe's premier airport transfer services since its inception. We offer a diverse array of transportation options and destinations, catering to both luxury and budget-conscious travelers, with operations extending to over 750 airports and travel hubs globally.As part...

  • Guest Experience Coordinator

    hace 1 semana

    Caldas de Malavella, Gerona, España Camiral Golf & Wellness A tiempo completo

    Job DescriptionWe are seeking a highly motivated and enthusiastic Guest Relations Agent to join our team at Camiral Golf & Wellness, a 5-star hotel. As a Guest Relations Agent, you will be responsible for ensuring an exceptional guest experience by providing personalized service and attention to detail.Key Responsibilities:Welcome and greet guests upon...

  • Hotel Guest Relations Agent

    hace 1 semana

    Caldas de Malavella, Gerona, España Camiral Golf & Wellness A tiempo completo

    Job SummaryWe are seeking a highly motivated and enthusiastic Guest Relations Agent to join our team at Camiral Golf & Wellness. As a Guest Relations Agent, you will be responsible for ensuring an exceptional guest experience by providing personalized service and attention to detail.Key ResponsibilitiesWelcome and greet guests upon arrival, ensuring a warm...

  • Hotel Guest Relations Agent

    hace 1 semana

    Caldas de Malavella, Gerona, España Camiral Golf & Wellness A tiempo completo

    Job SummaryWe are seeking a highly motivated and enthusiastic Guest Relations Agent to join our team at Camiral Golf & Wellness. As a Guest Relations Agent, you will be responsible for ensuring an exceptional guest experience by providing personalized service and attention to detail.Key ResponsibilitiesWelcome and greet guests upon arrival, ensuring a warm...

  • Product Specialist

    hace 1 semana

    Riudellots de la Selva, Gerona, España Commonsense RRHH A tiempo completo

    About the RoleWe are seeking a highly skilled Product Specialist to join our team at Commonsense RRHH. As a Product Specialist, you will be responsible for evaluating, analyzing, and introducing new products to the market, as well as monitoring their performance and making recommendations for improvement.Key ResponsibilitiesProduct Evaluation and Analysis:...

  • Product Specialist

    hace 2 semanas

    Riudellots de la Selva, Gerona, España Commonsense RRHH A tiempo completo

    About the RoleWe are seeking a highly skilled Product Specialist to join our team at Commonsense RRHH. As a Product Specialist, you will be responsible for evaluating, analyzing, and introducing new products to the market, as well as monitoring their performance and making recommendations for improvement.Key ResponsibilitiesProduct Evaluation and Analysis:...

  • Product Development Specialist

    hace 1 semana

    Riudellots de la Selva, Gerona, España Commonsense RRHH A tiempo completo

    About the RoleWe are seeking a highly skilled Product Development Specialist to join our team at Commonsense RRHH. As a Product Development Specialist, you will play a key role in driving the development and introduction of new products, as well as analyzing and evaluating existing products to ensure they meet the needs of our customers.Key...

  • Product Development Specialist

    hace 1 semana

    Riudellots de la Selva, Gerona, España Commonsense RRHH A tiempo completo

    About the RoleWe are seeking a highly skilled Product Development Specialist to join our team at Commonsense RRHH. As a Product Development Specialist, you will play a key role in driving the development and introduction of new products, as well as analyzing and evaluating existing products to ensure they meet the needs of our customers.Key...

  • Groups & Events Manager

    hace 1 semana

    Caldas de Malavella, Gerona, España Camiral Golf & Wellness A tiempo completo

    Job Summary:Camiral Golf & Wellness is seeking a highly organized and detail-oriented Conference and Catering Manager to oversee the planning and execution of conferences and events at our five-star hotel. As a key member of our team, you will be responsible for ensuring seamless event operations and delivering exceptional customer experiences.Key...

  • Groups & Events Manager

    hace 1 semana

    Caldas de Malavella, Gerona, España Camiral Golf & Wellness A tiempo completo

    Job Summary:Camiral Golf & Wellness is seeking a highly organized and detail-oriented Conference and Catering Manager to oversee the planning and execution of conferences and events at our five-star hotel. As a key member of our team, you will be responsible for ensuring seamless event operations and delivering exceptional customer experiences.Key...

  • Conference and Catering Manager

    hace 2 semanas

    Caldas de Malavella, Gerona, España Camiral Golf & Wellness A tiempo completo

    About Camiral Golf & WellnessCamiral Golf & Wellness is a luxury resort located in a picturesque setting near Girona, Spain. Our resort boasts a five-star hotel, Hotel Camiral, which offers a relaxing haven for guests to unwind and discover new experiences every day.We also feature two championship-standard golf courses, making us a premier destination for...