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hace 3 meses
Join our dynamic team at Suntransfers, where we are committed to providing exceptional service in the travel industry. As a key player in our Customer Operations Hub, you will be at the forefront of ensuring customer satisfaction and operational excellence.
Your Role: As a Client Services Coordinator, you will be the champion of customer experience, dedicated to delivering outstanding support throughout the customer journey. Your responsibilities will include:
- Engaging with clients and transportation partners globally through various communication channels, including phone, live chat, and email.
- Resolving inquiries and providing comprehensive information about our services, including availability and pricing.
- Facilitating smooth payment and booking processes, ensuring a seamless experience for our customers.
- Acting as a liaison between customers and suppliers, especially in situations requiring mediation during service disruptions.
- Addressing complaints proactively and transforming challenges into positive outcomes.
- Participating in cross-functional projects that may involve tasks such as translations, price comparisons, and updating service routes.
Who You Are: We are looking for individuals who possess:
- Strong knowledge of customer service principles and practices.
- Advanced proficiency in both spoken and written English and Spanish.
- Excellent computer skills, with experience in handling customer complaints effectively.
- A proactive and positive attitude, thriving in high-pressure environments.
- Exceptional communication skills, both verbal and written, with strong listening abilities.
- Ability to multitask, make quick decisions, and solve problems efficiently.
- Attention to detail, organization, and a dependable work ethic.
- A friendly, patient, and empathetic approach to customer interactions.
What We Offer: At Suntransfers, we provide a balanced work environment that includes:
- The flexibility to work both in-office and remotely, fostering a collaborative atmosphere.
- A commitment to a 40-hour work week with a dynamic schedule that includes various shifts.
- A vibrant and challenging workplace where teamwork and respect are paramount.
- Opportunities for personal and professional growth within a supportive and multicultural team.
If you are excited about the prospect of enhancing customer operations in a thriving company, we encourage you to consider this opportunity.
