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Sales Director Assistant Mice

hace 1 mes

Madrid, Madrid, España Accor A tiempo completo
{"title": "Assistant Director of Sales Mice", "description": "Job Title: Assistant Director of Sales Mice

Join our team at Fairmont La Hacienda, a luxury resort in Costa del Sol, Spain, as we redefine hospitality. As the Assistant Director of Sales Mice, you will play a pivotal role in our in-house sales team, overseeing the generation and conversion of incoming group leads to achieve our targets in the group segment.

Key Responsibilities:
  • Develop strong relationships with MICE companies to meet group room revenue targets.
  • Represent our hotel's image to both existing and prospective clientele.
  • Maintain a good understanding of our hotel's offerings, rates, and promotions.
  • Identify peak demand periods and implement strategic offers targeted at specific markets.
  • Oversee sales generated from MICE accounts, encompassing both room bookings and banqueting events.
  • Conduct site visits, FAM trips, as needed to meet business objectives.
  • Attend trade shows, exhibitions, and Sales Salls to expand our network and enhance brand visibility.
  • Assist in developing sales action plans, organising sales meetings, and designing special group packages.
  • Maintain accurate administrative records, including sales call schedules and reports.
  • Collaborate with the Revenue Manager in forecasting room and catering revenues.
  • Thoroughly qualify each group business opportunity, ensuring prompt response to inquiries.
  • Follow up lost or rejected business opportunities, providing valuable insights for improvement.
  • Manage group proposals and contracts, ensuring seamless handover post-signing.
  • Coordinate with relevant departments to ensure all groups and events are efficiently executed.
  • Contribute to departmental and hotel standard operating procedures (SOPs).
  • Proactively seek out new sales opportunities and cultivate relationships with potential clients and partners.
  • Support the Credit Department in addressing outstanding account balances in a timely manner.
  • Foster positive relationships with regional Accor GSOs and other industry partners.
  • Mentor and share knowledge with the group sales team, mastering their professional development.
  • Exceed internal and external guest expectations by consistently delivering exceptional service.
  • Take a proactive approach with the CRM tools and manage assigned portfolios effectively.
  • Facilitate cross-departmental communication and address guest feedback promptly.
Requirements:
  • A minimum of 4 years of experience in the MICE segment within the luxury market in Spain.
  • Fluent proficiency in both Spanish and English is essential.
  • Knowledge of accounting and strong analytical capabilities.
  • Proficient in prospecting and contract negotiation.
  • Exceptional interpersonal skills and a customer-centric approach.
  • Comprehensive understanding of hotel departments and organizational planning.
  • Highly organised, results-oriented, and reliable, with a passion for excellence in guest service.
  • Collaborative team player with a supportive attitude.
  • Bachelor's Degree in a related field.
  • Familiarity with Opera is advantageous.
  • Demonstrate strong organizational skills, with a proactive initiative.
  • Track record meeting or exceeding sales goals and developing long term relationships and contacts.
What's in it for you:
  • Competitive Salary and Benefits
  • Discounted hotel rooms and food and beverage rates to employees at our sister properties around the globe.
  • We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
  • Opportunity to develop your talent and grow within your property and across the world.
", "lang_code": "en"}