Sales and Marketing Executive

hace 4 semanas

Madrid, Madrid, España Club Med A tiempo completo

About the Role: As a Sales Executive B2B & MICE at Club Med, you will be responsible for developing corporate sales and promoting our all-inclusive resorts as premier destinations for travel agencies and Meetings & Events collaborators. Your main goal will be to implement and deploy sales strategies to meet revenue targets, showcasing Club Med's unique offerings to agencies clients and event planners. You will work closely with internal teams to maintain the highest standard of client satisfaction and contribute to Club Med's growth in the Indirect and Meetings & Events channels.

Key Responsibilities:

  • Support to B2B and MICE Business Management
  • Provide information and/or onboarding new clients in the corporate and MICE segments
  • Manage Key Travel Agencies accounts to ensure partner satisfaction and continued growth
  • Prepare quotes, proposals and contracts for individual and group sales
  • Data entry of enquiries, sales leads, opportunities & account into Salesforce
  • Prepare group information files for upcoming departures
  • Follow up on pre-stay, stay and post-stay of most important Travel Agencies and groups
  • Product Presentations, Trainings and Events
  • Train and incentivize the usage of Club Med Travel Agency booking platform
  • Promote Club Med's resorts and services as key destinations for meetings, incentives, conferences, and events
  • Coordinate and participate in trade shows, industry events, and networking meetings to increase brand awareness of Club Med
  • Conduct sales presentations and organize resort site visits for prospective clients
  • Contract Management and Negotiations
  • Prepare commercial proposals and secure profitable agreements
  • Manage contract, ensuring customer satisfaction and successful event and incentive program delivery
  • Follow process and sales conditions compliance such as contact signatory, invoice and payment and others as requested
  • Follow the Club Med Procedures to ensure the effectiveness of the agreements
  • Market Analysis and Reporting
  • Monitor market trends, identify new opportunities, and adapt sales strategies based on industry demands
  • Produce regular reports on sales activities, revenue forecasts, and account performance
  • Internal Collaboration
  • Work closely with operations and event planning teams to ensure the successful execution of projects
  • Partner with marketing and communication teams to promote special offers and exclusive packages for Travel Agencies and MICE clients

Key Skills, Competencies & Requirements:

  • Experience: 5 years in the Travel Industry or MICE sector
  • Education: Bachelor's degree in business administration, Tourism, Marketing, or a related field
  • Customer-Oriented: Proactive focus on customer satisfaction and long-term relationship building
  • Teamwork: Ability to collaborate effectively as a team with various departments to achieve common goals
  • Effective Communication: Excellent written and verbal communication skills, with the ability to deliver professional presentations at all levels
  • Negotiation Skills: Proven ability to negotiate contracts and close high-value deals
  • MICE Industry Knowledge: Familiarity with key players, events, and trends within the Meeting & Events industry is a plus
  • Tech: Experience with Salesforce is a plus, as well as presentation and data analysis tools (Power BI)
  • Languages: Proficiency in English and Spanish is a must. Additional languages are a plus
  • Travel: Availability to travel nationally and internationally for client meetings, destination visits, fam trips, Club Med events, site inspections

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