Lisbon Customer Service Expert
hace 2 semanas
Company Overview: Blu Selection, a multinational organization, is recognized for providing exceptional sales and customer service solutions. With over 80 nationalities represented across the globe, they're seeking a talented individual to join their international team.
Salary: A competitive salary of €950 - €1,300 gross per month (based on experience) includes free accommodation (shared flat, all bills included) or an option excluding accommodation with reimbursement of initial flight expenses after 9 months, airport pick-up, and yearly two-way flight ticket back to your home country within the EU.
Job Description: As a Streaming Platform Experience Advocate, you will play a vital role in supporting clients' activities by offering world-class service to their customers while working on projects of top prestigious and worldwide brands. Your responsibilities will include:
- Answering incoming queries from customers via phone, email, and chat
- Identifying issues and providing solutions
- Ensuring a high level of customer satisfaction
- Recording data in the CRM system
- Providing ad-hoc support
- Being a team player and participating in the success of the team and project
Required Skills and Qualifications:
- A native level of German and at least a B1 level of English
- Enthusiasm about movies, shows, etc.
- Knowledge of the value and impact that a good customer experience can create
- An attentive listener, comfortable, and skillful at communicating with people
- Energetic, innovative, and working proactively at a fast pace
- Excitement about intercultural communication and the expatriate lifestyle
Benefits:
- Type of contract: long-term fixed term contract, renewable every year
- Working hours: rotating shifts (5 days/week, weekends included, 8 AM - 9 PM)
- Free Portuguese lessons, cooking classes, sport activities, and social events organized by the company
- Real career opportunities in different career paths
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