Customer Service Expert for International Associations in Lisbon
hace 1 día
About Us
Blu Selection is a multinational organization that has been recognized as one of the top sales and customer service solutions provider companies globally. We take pride in creating an inclusive environment where talents from over 80 nationalities come together to excel.
Job Overview
We are seeking a skilled Customer Service Expert to join our team in Lisbon, Portugal. As a key member, you will be responsible for providing exceptional support to public associations, leveraging your expertise in social media marketing and customer service.
Salary and Benefits
This is a yearly contract with rotating shifts (5 days/week, 8h/day, Mon-Fri 7 AM - 7 PM). The salary package includes:
- 1030€ gross/month including free accommodation (shared flat, all bills included)
- 1400€ gross/month excluding accommodation
In addition, you will receive private health insurance from the start of your contract and relocation support for international candidates, including reimbursement of your initial flight, airport pick-up, and yearly two-way flight ticket back to your home country within the EU.
Responsibilities and Impact
Your primary responsibilities will include:
- Supporting political, governmental, or similar associations
- Providing consultancy, training, and support for clients regarding products and financial or operational questions
- Identifying opportunities for general optimization
- Easing communication between clients and different departments or the company
Required Skills and Qualifications
To succeed in this role, you should possess:
- A native level of German and at least B2-C1 level of English
- Previous experience in customer service and social media marketing
- The ability to provide pre and post-sales support for all products
- Knowledge of the value and impact that a good customer experience can create
- An attentive listening skill, comfort, and skillful communication with people
- Energy, innovation, and proactive work pace
- Excitement about intercultural communication and the expatriate lifestyle
- A valid Portuguese work permit
What's in it for you
This opportunity offers:
- Type of contract: yearly or 6-month contract, renewable
- A chance to enter a development program within 6 months for access to other opportunities within the company
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