Customer Success Representative

hace 3 semanas

Barcelona, Barcelona, España Market Control A tiempo completo

About Market Control

Market Control is a dynamic and innovative company that specializes in providing cutting-edge solutions for businesses. Our team is comprised of experts in programming, marketing, and customer support, working together to deliver exceptional results.

Job Summary

We are seeking a highly motivated and detail-oriented Customer Success Representative to join our team. As a key member of our sales support team, you will be responsible for providing top-notch customer service, navigating our web platform and app, and identifying opportunities for growth and improvement.

Key Responsibilities

  • Provide exceptional customer service to end-users, responding to inquiries and resolving issues in a timely and professional manner.
  • Collaborate with the Client Success Manager to develop and implement strategies for improving customer satisfaction and retention.
  • Stay up-to-date on our SaaS solution, including its features and functionalities, to effectively communicate with customers and provide tailored support.
  • Develop and maintain a deep understanding of our customers' needs and concerns, identifying opportunities for growth and improvement.
  • Work closely with cross-functional teams to ensure seamless communication and collaboration.

Requirements

  • Currently enrolled in an economic program, preferably with a focus on marketing, sales, or data science.
  • Previous experience in marketing, sales, or data management is a plus.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Proficiency in English (both written and oral) and basic knowledge of Spanish, with additional language skills a plus.

What We Offer

  • Free training opportunities to enhance your skills and knowledge.
  • A dynamic and supportive work environment that fosters growth and development.
  • The chance to work with a talented team of professionals who are passionate about delivering exceptional results.

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