Customer Success Representative
hace 4 días
We are seeking a highly motivated and experienced Customer Success Representative to join our team at Nutanix. As a Customer Success Representative, you will be responsible for delivering exceptional customer service and driving customer retention and subscription renewals for our customers.
Key Responsibilities- Maintain a consistent cadence of client-facing activities designed to increase product adoption, deliver value to the customer, and increase the likelihood of renewals.
- Work cross-functionally with the Sales Organization, Systems Engineering, and Renewal Quoting to provide a holistic customer experience.
- Work with Account teams and internal resources to negotiate and address customer objections as they arise.
- Report customer feedback and advocate customer needs in the Nutanix ecosystem.
- 1 to 3 years of experience in software sales and customer adoption, retention, renewals.
- Bachelor's degree or equivalent.
- Experience and successful track record with renewal and recurring revenue model.
- Experience connecting customers' business objectives with necessary technologies to achieve them; Knowledge of technologies such as virtualization, storage, servers, Cloud, and networking is preferred.
- Experience and successful track record of overachieving in a metrics-driven environment.
- Strong analytical and organizational skills.
- Strong customer relationship development skills; passionate about customer success.
- Solid sales instinct with excellent presentation and negotiation skills.
- Creative problem solving under pressure when working through customer issues.
- Exceptional verbal and written communication, prioritization, and time management skills.
- Self-motivated but also a team player.
- High energy, drive, and sense of responsibility.
Meet the hiring manager, Diana Costa. Diana joined Nutanix in 2021 to join the customer success team, since the beginning Diana has been aligned with the Digital Engagement customers (Tech Touch), which is her passion since she enjoys trying new ideas and improving the customer lifecycles.
Benefits- Great earnings potential (with achievable targets and uncapped commission, tied to accelerators).
- Work in our new sales hub in Barcelona and play a part in helping grow the office.
- Attractive additional benefits (stock plan options, health insurance, pension, vacation, overseas trips).
- Hybrid and flexible work options.
- Great growth potential. A place where you can make your mark and advance your career.
- Fortune 100 top best businesses to work for & 4.1 ratings on Glassdoor.
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