Customer Success Representative

hace 12 horas

Barcelona, Barcelona, España Qonto A tiempo completo
{"title": "Customer Success Representative", "description": "Be a Part of Qonto's Expansion into Belgium

Qonto is expanding into the Belgian market, and we're looking for a Customer Success Representative to join our team. As a key player in our growth strategy, you'll be responsible for delivering exceptional onboarding experiences and ongoing support to our new customers in Belgium.

Key Responsibilities:
  • Handle onboarding and customer care for Belgium, ensuring a smooth start for new clients and ongoing support.
  • Achieve and maintain a Customer Satisfaction (CSAT) score of 85% or higher by addressing client needs effectively.
  • Respond to customer inquiries, balancing speed and quality in handling customer inquiries, providing timely and accurate assistance.
  • Collaborate with the Risk and Compliance team to improve onboarding procedures and FAQs for Belgium, ensuring compliance and clarity.
About You:
  • You have a background in customer success, preferably with experience in improving standards and procedures.
  • You're a native or C2-level speaker of French with an excellent understanding of Belgium's local business culture, and you also have a very good level of English.
  • You excel in multitasking, attention to detail, and have strong written and verbal communication abilities.
  • You're proactive, curious, and eager to contribute to the growth of a new market.
What We Offer:
  • A tailor-made and dynamic career track.
  • An inclusive work environment.
  • Competitive salary package.
  • Meal voucher.
  • Public transportation reimbursement.
  • Great health insurance.
  • Employee well-being initiatives.
  • Progressive disability and parenthood policy.
  • Monthly team events.
Our Hiring Process:
  • Interviews with your Talent Acquisition Manager and future managers.
  • A remote exercise to demonstrate your skills and give you a taste of what working at Qonto could be like.
", "lang_code": "en-US"}

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