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Customer Success Partner
hace 2 meses
We are seeking a highly skilled Customer Success Partner to join our SAP Signavio team. As a key member of our customer success team, you will be responsible for managing the overall customer relationship, ensuring customer satisfaction, and driving profitable growth within our EMEA Region.
Key Responsibilities- Develop and execute account management strategies to maximize customer value and satisfaction.
- Collaborate with sales teams to ensure seamless customer onboarding and adoption of SAP Signavio solutions.
- Conduct regular customer reviews to assess customer health, satisfaction, and identify opportunities for growth.
- Identify and mitigate renewal risks, ensuring successful renewals and customer retention.
- Act as a liaison between product management and customers to drive product development and improvement.
- Provide strategic guidance to customers on business process management and SAP Signavio solutions.
- 5+ years of experience in business process management or process consulting.
- Prior experience in Customer Success Management, Technical Account Management, or related fields.
- Profound experience in large enterprise business transformations, covering implementation journeys and customer value realization.
- Proven ability to build strong relationships, lead conversations with customers and within SAP, and collaborate with cross-functional teams.
- Deep understanding of SaaS Business Process Management technology or closely related.
- Demonstrated ability to manage priorities in complex problem-solving scenarios.
- Fluent in English and Spanish, with Italian and Portuguese as a plus.
SAP is a global leader in enterprise software and software-related services. Our innovations help over 400,000 customers worldwide work together more efficiently and use business insight more effectively. We are a cloud company with 200 million users and over 100,000 employees worldwide, driven by a purpose to help every challenge get the solution it deserves.
We are committed to creating a workplace that values diversity, inclusion, and flexibility. Our culture is focused on building breakthroughs together, and we believe in unleashing all talent to create a better and more equitable world.
SAP is an equal opportunity employer and is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities.
