Clienteling Manager

hace 4 semanas


Barcelona, Barcelona, España Lvmh Moët Hennessy - Louis Vuitton A tiempo completo
Job Title: Clienteling Manager

As a Clienteling Manager at Louis Vuitton, you will play a key role in driving the clienteling strategy in store and creating a clienteling mindset with the team. You will work closely with the Store Manager to elevate relationships with our top clients, leveraging different tools and focusing on the Client Experience. Your goal will be to implement transversal strategies to recruit new and develop existing clientele, while representing the Brand values and demonstrating the Louis Vuitton attitudes toward Clients and team members.



Key Responsibilities:


  • Inspire the team and establish a Clienteling culture within the Store, considering Clienteling as the main approach to drive the business and support commercial priorities to achieve targets assigned to the store.
  • Drive achievement of Clienteling targets throughout the store, such as appointments, share of OTO turnover, wardrobing (silhouette) outreaches, and repurchase rate on local new clients.
  • Work actively on the recruitment of new Louis Vuitton clients and re-engagement programs.
  • Support the team in building and nurturing long-term Client relationships, leveraging the different tools at your disposal.
  • Monitor and analyze client purchase behaviors in collaboration with HQ and Store Management.
  • Work cross-functionally with Retail Performance and Training teams to work through data cleaning activations, monitor store data collection, and merge client profiles.
  • Support actively the store with MY CR Requests.


Selling and Floor Management:

Ensure business opportunities are maximized through efficient sales floor management, being a visible presence and support. Act as a role model demonstrating sales leadership to the team, supporting them with their own sales and fostering cross-selling; leading by example in all activities.



Operations:

Monitor store gift inventories.



Profile:

Expected attitudes and skills include strong communication and listening skills, proactive leadership style, excellent client development skills, business acumen, strong organizational skills, agility and resilience, and proficiency in English.



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