Front Office Operations Manager
hace 7 días
About SLS Barcelona
SLS Barcelona is a five-star urban resort of extraordinary experiences, bringing a new variety of seaside glamour, indulgence and excellence to the waterfront district of Port Forum. This unique hotel features a terrace off every guestroom, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre.
Job Description:
We are looking for a Front Office Supervisor to join the pre-opening team at SLS Barcelona. As a key member of our Front Office team, you will work closely with the Assistant Front Office Manager to ensure operational efficiency of all Front Office areas during shift and the service delivery of those areas.
- Deal with Guest Arrivals and Departures: Ensure the accuracy of data in all systems, handle cash and credit transactions, and maintain a high level of customer satisfaction.
- Schedule and Assign Daily Work: Lead pre-shift meetings, inform and train team members, and monitor their performance to ensure seamless operations.
- Coordinate with Housekeeping: Track readiness of rooms for check-in and support team members in handling guest inquiries and requests.
Requirements:
- Experience: Minimum of 2 years of Front Office experience in an upscale or lifestyle brand hotel.
- Skills: Ability to multitask, work in a fast-paced environment, and possess excellent verbal and written communication skills.
- Languages: Fluency in Spanish and English.
Benefits:
- Competitive Salary: $60,000 per annum (estimated).
- Excellent Discounts: Across the entire Ennismore family of brands.
- Opportunity for Development: Become part of a team that's passionate about creating great hospitality experiences and exploring new locations.
About Ennismore:
Ennismore is a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. We're committed to not just building new hotels but building a global brand that delivers exceptional experiences.
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