Field Technical Support Specialist
hace 4 días
This position is part of the Customer Care team located in Barcelona, Catalunya, and will be remote. As a Field Technical Support Specialist, you will be responsible for providing frontline support by resolving customer problems and issues through technical expertise and troubleshooting.
Key Responsibilities- Drive revenue growth while ensuring strong customer contract retention rates and warranty conversion.
- Apply critical thinking to resolve instrumentation performance issues, train customers, and verify the operational performance and data quality of systems.
- Be a key member to help drive customer satisfaction and retention.
- Associate degree (prefer technical, biomedical, instrumentation, electrical engineering, or related) or validated equivalent experience.
- Ability to travel and provide support in assigned geography, as well as periodic travel to other areas and overnight travel.
- Fluent in English verbal and written (Use CEFR - Common European Framework of Reference for Languages).
- Demonstrated ability diagnosing and repairing mechanical, electromechanical, robotics, and/or electronic medical equipment, IT repair experience in laboratory, as a Field Service Engineer or Biomedical Engineer.
- Experience collaborating with internal team members and external customers.
- Self-motivated role, very well self-organized, have a high level of initiative, and communicate effectively with a wide range of hierarchical levels.
Mygwork is an inclusive employer and a member of the LGBTQ+ business community. We value diversity and the existence of similarities and differences found in our workforce, workplace, and throughout the markets we serve.
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