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Technical Support Specialist

hace 2 meses

Barcelona, Barcelona, España Hms Networks Ab A tiempo completo

Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at Hms Networks Ab. As a Technical Support Specialist, you will be responsible for providing technical support to our customers and agents, as well as assisting with product documentation and training.

Key Responsibilities

  • Provide technical support to customers and agents via phone, email, and remote desktop
  • Assist with product documentation, including writing technical test reports and identifying deficiencies in technical documentation
  • Develop and deliver training content for HMS academy
  • Collaborate with product engineers and R&D teams to resolve technical issues
  • Manage compatibility tools for HVAC solutions
  • Support sales team with product knowledge and pre-sales assistance

Requirements

  • Bachelor's degree in Electronics, Telecommunication, or related field
  • Fluent level of English and Spanish
  • Strong technical background in field bus technologies and domotics & inmotics technologies
  • Excellent communication and customer relationship management skills
  • Strong documentation skills in Spanish and English

Preferred Qualifications

  • Command of other languages: French, German, Portuguese, Arabic
  • Previous experience in customer-facing technical support of similar products
  • Experience in standard protocols for building automation (KNX, BACnet, Modbus, LonWorks, etc.)
  • Experience in multi-protocol integrations
  • Experience in one or more programming languages
  • Experience in testing / validation of embedded systems

About Us

We believe that work should be challenging, rewarding, and fun. Our employee satisfaction surveys indicate that people enjoy working here at HMS and appreciate the informal and relaxed atmosphere. As an HMS employee, you will have the opportunity to develop your technical skills in a dynamic and international environment.