Program Assistant
hace 2 semanas
Overview:
We are seeking a highly skilled and detail-oriented Program Assistant to join our dynamic team at IE University.
The successful candidate will be the first point of contact with students, professors, and providers on a daily basis, providing exceptional customer service and support. They will assist the Program Management team by carrying out all administrative tasks necessary for the smooth running and delivery of programs.
This role reports to the Program Manager and the Executive Director and is suitable for a person aware of the importance of customer service, with qualities of good adaptation to different scenarios, and capable of carrying out tasks as diverse as important at the same time.
Why IE University?
IE University is an international institution based in Spain that offers programs in business administration, international relations, economics, law, sciences, technology, design, and humanities. We are recognized as a leading educational institution in Europe and the world, delivering several master's degrees included in the top 10 in the world according to the Financial Times, The Economist, Forbes, QS, and other rankings.
With around 10,000 students, 83% of them from foreign countries, and an active network of over 80,000 alumni from 176 countries, IE University is characterized by its diversity and openness to the world. Our university is supported by 31 international offices, which organize over 2,000 events every year.
Our Purpose
We foster positive change through education, research, and innovation.
As a transformative educational institution, we empower students to make their mark on the world. We provide them with the skills, knowledge, and environment needed to make a difference, and they join a supportive and international community that lasts a lifetime.
Our spirit of innovation and entrepreneurship has allowed us to drive change and constantly stay at the cutting edge of higher education. And through diversity, we have harnessed the power of people while also understanding and embracing the importance of humanities.
Our People
We are:
A people-driven organization
- Change builders
- Autonomy enthusiasts
- Communication enthusiasts
- Knowledge champions
We are looking for a person to join a full-time position based in Madrid (Maria de Molina 31 BIS).
Responsibilities:
- The candidate must feel comfortable working in a busy environment that requires multi-tasking and the ability to manage a high volume of work. We are looking for a person prepared to understand the main tasks of the position and to act proactively.
- The successful candidate should be detail-oriented, enjoy interacting with students, and be a team player. The most relevant tasks managed by the Program Assistant include but are not limited to:
Main Responsibilities:
- Attend and support students and professors on a daily basis.
- Manage a high volume of emails and respond on time to student queries.
- Liaise and coordinate with other departments (Registrar, Planning...) on a wide range of administrative issues.
- Process internal expense reports and utilize budget effectively.
- Compile and update databases with student information.
- Manage logistics of program deliveries, catering, organization of extracurricular events (simulations, visits, etc.), and travel arrangements.
- Analyze existing data-gathering systems and procedures to support their improvement and the development of new ones.
- Deep knowledge of program timelines in order to work proactively and independently on the delivery of them.
- Coordinate trips for students, faculty, and staff of the department.
- Prepare summaries of meetings with stakeholders to help the team know what actions to focus on to improve programs.
- Prepare communications for students and candidates aligned with the School mission and goals.
Qualifications:
- Bachelor's Degree.
- Fluency in Spanish and English, and good communication skills (verbal and written).
- A track-record of customer interface, excellent organization skills, and a
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